I bought all my bikes from this place. I feel like I always get the best prices and good service!
I called this place to see if they would fix the brake line on my super old Huffy bike from 1995 that I've had forever because I was going on a trip the next day and didn't want to buy a new bike yet. They asked if it was hydraulic and I told them, no I don't think so, it's just a cheap old Huffy. They said to bring it up and they would fix it today. I loaded my van up with the old, junky bike and drove 25 minutes to get to the shop. The guy at the service desk, while on the phone with someone, looks at the bike and says, "No, I'm not touching that." When I inquire further he tells me he thought it had brakes like they sold at their store, not a department store and walks away to help someone else. Another service employee began discussing with me an estimated cost to repair the brake line, tires and tubes and told me I should buy a new one. I explained that I don't have time to pick out a new bike, I'm leaving tomorrow and just wanted this old one fixed. The first serviceman comes back around and tells me that I should junk it and buy a new one at a department store. I reminded him that I described it on the phone as an old, 1995 HUFFY (aka department store) bike and asked if I could make the decision on where I spend my money (repair or buy new). Not to mention when I buy a new bike, I want to take my time picking one out I'll want for a long time, not rush through the decision or buy another cheap department store bike. He refused to do the work that he told me he would do when on the phone. I've now wasted one hour of my very limited time today driving here and back and feel the first serviceman was very arrogant and disrespectful of me and my time.
We just purchased a bike for my son. Don and Joe were extremely helpful with helping us decide on the best bike to fit our son's size, ability and style he liked best. We appreciated the personalized attention to detail and patience as we made our decision.
Wouldn't recommend if you want good customer service and personal help.
Very helpful initially when I went to see bikes. But when I finally made up my mind to get the bike. Don, took 2 customers before us, he even took a call not caring about us waiting for him. Eventually we had to leave after waiting for 25 mins.
If you're looking to get your bike repaired or purchase a nice, high end bike, I highly suggest giving your business to an establishment that is kind, humble and respectful. Definitely NOT Metro Bike.
Called and described what I was looking for and the owner was so helpful that I went in the next day. They had exactly what I wanted as a gift for my boyfriend. Actually hard to decide because their was multiple bikes ,colors, tires to choose from. I was grateful for the help in selecting. The bike was a big hit! Perfect! Thank you so much
Metro Bike is a US Bicycle Store based in Shelby Charter Township, Michigan. Metro Bike is located at 46575 Hayes Rd, Shelby Charter Township, MI 48315, USA.
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